Pre order policy

No need to be disheartened! You can customize and pre-order from us, even if the item is sold out on our page.

Order Confirmation: You will receive an order confirmation email once the pre-order is placed. This confirmation does not guarantee immediate shipment. It acknowledges that we've received your pre-order.

Once you confirm your order, one of our team members will reach out to you to finalize the design and delivery date, among other details.

Payment: Pre-orders require full payment at the time of the order.

Delivery Dates: Please note that this is an estimate and may be subject to change. Delays may occur due to factors beyond our control, such as manufacturing or shipping issues.

Shipping: Pre-ordered items will be shipped as soon as they become available. If you ordered other in-stock items along with pre-ordered products, your order will be shipped in one shipment when the pre-ordered items are ready.

On average we take 10-14 days to manufacture and deliver. 

Change of Address: If you need to change the shipping address for your pre-order, please notify us as soon as possible. We will do our best to accommodate address changes, but we cannot guarantee them if the order has already shipped.

Product Changes: Product specifications, designs, and colors may be subject to minor changes or improvements before the final release. You will receive the most up-to-date version of the product when it's shipped.

Cancellations and Refunds: Certainly! You have the flexibility to cancel your pre-order within the initial twenty-four (24) hours after placing the order. We're unable to process cancellations beyond this time frame. We appreciate your understanding!

Communication: We will keep you informed about the status of your pre-order via email and whatsapp. Please make sure your contact information is up to date.

Contact Us: If you have any questions or concerns regarding your pre-order, please contact our customer support team at info@aadna.store / +94778809890